#MY SCANNER WONT SCAN INSTALL#
#MY SCANNER WONT SCAN UPDATE#
#MY SCANNER WONT SCAN DRIVER#
#MY SCANNER WONT SCAN SOFTWARE#
#MY SCANNER WONT SCAN WINDOWS#

If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Send to this application list. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected. Click the Events tab in your scanner’s Properties window and make sure the Disable device events checkbox is not checked. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Start this program list.Ĭlick Start > Settings > Control Panel, double-click the Scanners and Cameras icon, then select your scanner and click Properties. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected. Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Then right-click your scanner’s icon and select Properties. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Start this program list.Ĭlick Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Click your scanner’s icon, then click Properties (when you see the User Account Control window, click Continue).

#MY SCANNER WONT SCAN WINDOWS#

Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.Make sure your Windows system is set up for scanner events as follows.Ĭlick > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon.

#MY SCANNER WONT SCAN INSTALL#

Double-click the 'Setup.exe' file and follow the on-screen instructions to install your driver. You should see files similar to the ones shown in the picture below. After unzipping, go to the destination you selected for your files to be extracted to. Click on 'Extract' once you have chosen your extraction destination.ĥ. You will be asked to extract all of the files and place them on your computer. You should extract these to an easily accessible place such as a new folder in your documents.

By default, your computer will save it in your 'Downloads' folder.Ĥ.

#MY SCANNER WONT SCAN DRIVER#

Once the driver is done downloading, it will need to be installed. Open the driver file by clicking on the file name where you saved the download. Once there, scroll down to the section titled, 'Driver and Downloads'. Find and select the most recently released driver. Then, click the 'Download' button.ģ.

#MY SCANNER WONT SCAN UPDATE#

To update your device drivers, navigate to your Canon product's webpage.Ģ. To update your scanner's driver, please use the following instructions:ġ. If you are still having issues and your scanner is properly connected, try updating your scanner driver.

Once your computer is done setting up your device, you should also receive a small message verifying your setup is complete. When doing this, a small message should appear on your computer letting you know that you are connected.Ģ. Scanning problems Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see Loading originals). Plug the USB cable into both the scanner and your computer.

#MY SCANNER WONT SCAN SOFTWARE#

If that works then we know the scan driver works and it is only the software that we are having a problem with. Paint, windows fax and scan and adobe acrobat (standard) should all work. To connect your scanner to your PC, please use the following instructions:ġ. The first thing that you should do is try scanning using some other program. If your issue persists, verify that your scanner is connected to your computer properly. Check and verify that your power cable is plugged into your scanner as well as a wall outlet. If you are using a USB power cable, ensure that the cable is also plugged into your computer properly. To properly connect your scanner to power, please use the following instructions:ġ. To update your scanner driver, please skip to the last section of the article.

Note: If your scanner is properly connected to your computer, please skip to the next section. If it is already powered on, it could be due to an outdated scanner driver. Sometimes, connection issues are due to the scanner not being powered on. This article offers a couple of ways to resolve this. My scanner won't connect, what do I do? You may experience different connection issues throughout the course of using your scanner.